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Punk Rock HR

May 24, 2021

My guest today is Mitchell Kaplan, who has been a bookseller and owner of the independent Books & Books in the Miami area for almost 40 years. We chat about what it’s like managing a small business during the COVID-19 pandemic, particularly with maintaining the community that he’s helped to build in the Miami literary scene. We also talk about keeping employees motivated and how pivoting can help grow your business during challenging times.